gjili Casino Privacy Policy — Your Data Protection Rights

1. INTRODUCTION AND SCOPE

This Privacy Policy applies to all personal data collected by gjili Casino (the "Company," "we," "us," or "our") through our website gjili.cam, mobile platform, customer service channels, and any other services we provide. By creating an account or using gjili Casino services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

gjili Casino operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine data protection laws including the Data Privacy Act of 2012. We take our responsibilities as a data controller seriously and have implemented comprehensive technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you register for a gjili Casino account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport number, driver's license number, national ID number, etc.)
• Contact Information: Email address, mobile phone number, residential address, postal code, and city/province of residence
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Financial Information: Bank account details, GCash account information, Maya account details, cryptocurrency wallet addresses, and payment card information (processed through secure third-party payment processors)
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and selfie photos for identity verification purposes
• Communications: Any correspondence you send to our customer support team via email, live chat, phone, or social media

2.2 Information We Collect Automatically

When you use gjili Casino services, we automatically collect certain technical and behavioral information:

• Device Information: Device type (mobile phone, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, connection type, approximate geographic location based on IP address
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths through our website
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze platform performance
• Transaction History: Deposits, withdrawals, bonuses claimed, and all financial transactions on your account

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), identity verification services, fraud detection agencies, and marketing partners. This information is used to verify your identity, prevent fraud, and comply with anti-money laundering regulations.

3. HOW WE USE YOUR INFORMATION

gjili Casino uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Create and maintain your player account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity and age (21+ requirement) to comply with PAGCOR regulations
• Provide customer support and respond to your inquiries
• Manage your gaming activities, including game access, bet processing, and payout calculations
• Administer bonuses, promotions, and loyalty rewards

3.2 Legal Compliance and Security

• Comply with PAGCOR licensing requirements and Philippine gambling laws
• Fulfill anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities
• Enforce our Terms and Conditions and investigate violations
• Respond to legal requests from law enforcement and regulatory authorities
• Protect the security and integrity of our platform and other players

3.3 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers (you can opt out at any time)
• Conduct market research and analyze player preferences to improve our services
• Personalize your gaming experience based on your gameplay history and preferences
• Send important account notifications, security alerts, and service updates

3.4 Platform Improvement and Analytics

• Analyze usage patterns to improve website functionality and user experience
• Test new features and optimize game performance
• Generate aggregated, anonymized statistics about player behavior (no personally identifiable information)
• Conduct research to develop new products and services

4. LEGAL BASIS FOR PROCESSING

Under the Data Privacy Act of 2012, gjili Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms and Conditions) and provide gaming services
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and anti-money laundering requirements
• Legitimate Interests: Processing serves our legitimate business interests in fraud prevention, security, platform improvement, and marketing, provided your rights are not overridden
• Consent: Where required by law, we obtain your explicit consent for certain processing activities such as marketing communications

5. DATA SHARING AND DISCLOSURE

5.1 When We Share Your Information

gjili Casino does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and other financial institutions that process your deposits and withdrawals
• Game Providers: Third-party software companies (Evolution Gaming, JILI Gaming, Pragmatic Play, etc.) whose games you play
• Identity Verification Services: Companies that verify your identity and authenticate documents to prevent fraud
• Customer Support Tools: Live chat platforms and ticketing systems used to provide support
• Cloud Hosting Providers: Companies that host our servers and store data securely
• Marketing and Analytics Partners: Services that help us send communications and analyze platform performance

Regulatory and Legal Authorities

• PAGCOR: We share information as required by our licensing obligations
• Law Enforcement: We disclose data in response to valid legal requests, court orders, or investigations
• Anti-Money Laundering Agencies: We report suspicious transactions as required by Philippine AML laws

Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.

5.2 International Data Transfers

Some of our service providers (cloud hosting, game providers, payment processors) may be located outside the Philippines. When we transfer your data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, and binding corporate rules to protect your information in accordance with Philippine data protection standards.

6. DATA SECURITY MEASURES

gjili Casino employs industry-leading security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same standard used by Philippine banks
• Secure Storage: Personal data is stored on encrypted servers with restricted access controls
• Firewall Protection: Advanced firewall systems prevent unauthorized network access
• Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity
• Regular Security Audits: Independent security experts conduct penetration testing and vulnerability assessments

6.2 Organizational Security

• Access Controls: Only authorized personnel have access to personal data on a need-to-know basis
• Employee Training: All staff receive data protection training and sign confidentiality agreements
• Incident Response Plan: We maintain procedures to respond quickly to any data breach
• Data Minimization: We collect only the data necessary for specific purposes and delete it when no longer needed

7. DATA RETENTION PERIODS

gjili Casino retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account activity plus any applicable legal retention periods
• Closed Accounts: After account closure, we retain data for seven (7) years to comply with PAGCOR record-keeping requirements, tax laws, and anti-money laundering regulations
• Marketing Data: If you opt out of marketing communications, your contact information is suppressed to prevent future communications but retained for compliance purposes
• Transaction Records: Financial transaction records are retained for ten (10) years as required by Philippine financial regulations
• Legal Disputes: Data relevant to ongoing legal proceedings is retained until the matter is fully resolved

After the retention period expires, personal data is securely deleted or anonymized so it can no longer identify you.

8. YOUR PRIVACY RIGHTS

Under the Data Privacy Act of 2012, Filipino players have the following rights regarding their personal data:

8.1 Right to Access

You have the right to request a copy of the personal information gjili Casino holds about you. We will provide this information in a commonly used electronic format within thirty (30) days of your request.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with PAGCOR regulations, tax laws, or anti-money laundering requirements.

8.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request transfer to another service pr ovider where technically feasible.

8.6 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through our live chat support. We will respond to your request within thirty (30) days. You may be required to verify your identity before we process your request to protect your personal data from unauthorized access.

9. COOKIES AND TRACKING TECHNOLOGIES

gjili Casino uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our website.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including authentication, session management, and security features. These cannot be disabled without affecting functionality.
• Performance Cookies: Collect anonymous information about how you use our website, which pages are most popular, and where errors occur. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, game favorites, and display settings to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. You can opt out of these cookies through your browser settings.

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your ability to use certain features of gjili Casino. For more information about managing cookies, visit your browser's help section.

10. THIRD-PARTY LINKS AND SERVICES

gjili Casino may contain links to third-party websites, social media platforms, or services. This Privacy Policy applies only to gjili Casino. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. CHILDREN'S PRIVACY

gjili Casino services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 21, we will immediately delete that information and close the account. Parents or guardians who believe their child has provided information to gjili Casino should contact us immediately at [email protected].

12. CHANGES TO THIS PRIVACY POLICY

gjili Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email, platform notification, or by posting a prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of gjili Casino services after the effective date constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION AND COMPLAINTS

If you have questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us:

• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on gjili.cam
• Response Time: We aim to respond to all privacy inquiries within 48 hours

If you believe gjili Casino has violated your privacy rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines. However, we encourage you to contact us first so we can address your concerns directly.

By using gjili Casino services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. We are committed to protecting your privacy and maintaining the trust you place in us. Thank you for choosing gjili Casino as your online gaming destination.